Privacy Policy

Bittersweethistory is committed to collecting, using, sharing and protecting your personal information responsibly. We will only keep or share personal information when necessary to deliver the quality of service you rightfully expect.

This Privacy Policy describes how your personal information is collected, used, shared and protected when you (the “User”) visit or make a purchase from https://bittersweethistory.com (the “Site”).

1. Intellectual Property Notice

All content on this website, including but not limited to blog posts, articles, text, photographs, graphics, and images, is the exclusive intellectual property of Bittersweethistory unless otherwise stated.

  • Copyright Protection: All works are protected under international copyright laws.

  • Prohibited Use: You may not reproduce, distribute, modify, sell, or “scrape” any content or images from this site without express written permission from the owner.

  • Permitted Use: You may share links to our content or social media posts, provided that full credit is given to https://bittersweethistory.com.

2. Information We Collect & Why

We collect personal data only when there is a clear legal basis to do so (consent, contract, or legitimate interest).

A. Contact Form (WPForms)

When you contact us via our form, we collect your name and email address.

  • Purpose: To respond to your inquiry.

  • Retention: We keep these messages for [e.g., 6 months] for customer service purposes, but do not use them for marketing unless you separately subscribe to our newsletter.

B. Newsletter Subscription

If you opt-in to our newsletter, we collect your email address.

  • Purpose: To send you updates, blog posts, and marketing offers.

  • Consent: You can withdraw your consent at any time by clicking the “Unsubscribe” link at the bottom of any email.

C. WooCommerce (E-commerce)

When you browse or shop with us, we collect:

  • Personal Info: Name, billing address, shipping address, and email to process your order.

  • Payment Info: Payments are processed via third-party providers (e.g., PayPal/Stripe). We do not store your full credit card details on our servers.

  • Order History: Kept for tax and legal accounting purposes in Poland.

3. Cookies and Tracking

We use cookies to improve your experience and analyze our traffic.

  • Essential Cookies: Required for the shop to function (e.g., keeping items in your cart).

4. International Data Transfers (USA & EU)

As we are based in Poland but serve users in the USA and Western Europe, your data may be processed on servers located in the United States (e.g., through our hosting or newsletter provider). We ensure these providers comply with the EU-U.S. Data Privacy Framework or use Standard Contractual Clauses to protect your data.

5. Your Rights

Under the GDPR (EU) and CCPA (USA), you have the following rights:

  • Access/Portability: You can request a copy of the data we hold about you.

  • Erasure (“Right to be Forgotten”): You can ask us to delete your personal data (unless we are legally required to keep it for tax/accounting).

  • Correction: You can ask us to fix inaccurate information.

  • Opt-Out (USA): We do not sell your personal data to third parties.

To exercise these rights, please email us at: bittersweethistory.workshop@gmail.com.

6. Where Your Data is Sent

Visitor comments and form submissions may be checked through an automated spam detection service (like Akismet). For shop orders, data is shared with shipping carriers and payment processors to complete your purchase.

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